Frequently Asked Questions

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Online Shopping

Payment Methods accepts the following payment methods when shopping at

credit card for Visa, MasterCard, AMEX, Discover


Kelly Paper online orders are shipped to any of the 48 Continental United States via *UPS.
In stock ship out within one (1) business day.

*Some orders may ship via a Kelly Paper truck and will not have a tracking number associated with it.

*Kelly Paper is not responsible for any lost or stolen goods that are delivered to P.O. boxes

Returns & Cancellations

All of the following conditions must be met before any consideration will be given to a return and/or credit.

  • Buyer has notified Kelly Paper of the return within 15 calendar days after delivery
  • Goods have not been cut, printed or otherwise processed.
  • Kelly Paper has given instructions for the return of goods
  • Merchandise when returned is in salable condition.

Process to return an item for refund:

  • Email us at to receive instructions for the return of goods.
  • Ship us the item(s) you want to return within 30 days of the original purchase date. Please note: You are responsible for any return shipping costs.
  • Items must be received in new condition for full refund to be applied.
  • Your debit/credit card will be credited back for the amount of the items only plus a 15% restocking fee.

Order may be cancelled if order has not been processed & shipped from our warehouse. If the item(s) you want to cancel have been shipped our Return Policy must be followed.

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