Frequently Asked Questions
KellyPaper.com accepts the following payment methods when shopping at KellyPaper.com:
Kelly Paper online orders are shipped to any of the 48 Continental United States via *UPS.
In stock ship out within one (1) business day.
*Some orders may ship via a Kelly Paper truck and will not have a tracking number associated with it.
Returns & Cancellations
All of the following conditions must be met before any consideration will be given to a return and/or credit.
- Buyer has notified Kelly Paper of the return within 15 calendar days after delivery
- Goods have not been cut, printed or otherwise processed.
- Kelly Paper has given instructions for the return of goods
- Merchandise when returned is in salable condition.
Process to return an item for refund:
- Email us at firstname.lastname@example.org to receive instructions for the return of goods.
- Ship us the item(s) you want to return within 30 days of the original purchase date. Please note: You are responsible for any return shipping costs.
- Items must be received in new condition for full refund to be applied.
- Your debit/credit card will be credited back for the amount of the items only plus a 15% restocking fee.
Order may be cancelled if order has not been processed & shipped from our warehouse. If the item(s) you want to cancel have been shipped our Return Policy must be followed.