All online orders are shipped anywhere in the Continental United States via *UPS. You can trust that your order will be quickly processed and delivered to you within 2-5 business days. Items in stock will typically ship out the next business day. Orders placed before 3pm PST (M-F) may ship out the same day.
*Some orders may ship via a Kelly Paper truck and will not have a tracking number associated with it.
Our shipping charges are determined by the weight of your order, zip code and the shipping method selected.
RETURNS (Web Orders)
No merchandise will be accepted for return and/or credit without the prior consent of Kelly Paper. All of the following conditions must be met before any consideration will be given to a return and/or credit.
- Buyer has notified Kelly Paper of the return within 15 days after delivery;
- Goods have not been cut, ruled, printed or otherwise processed;
- Kelly Paper has given instructions for the return of goods; and
- Merchandise when returned is in salable condition.
To return an item for refund:
- Email us at firstname.lastname@example.org to receive instructions for the return of goods.
- Ship us the item(s) you want to return within 30 days of the original purchase date. Please note: You are responsible for any return shipping costs.
- Items must be received in new condition for full refund to be applied.
- Your debit/credit card will be credited back for the amount of the items only plus a 15% restocking fee.
EXCHANGES (Web Orders)
If an order arrives damaged or incorrect, you can make an exchange for a replacement item of equal value. Should a replacement item be of greater value than your original order, a customer care representative will contact you for your payment info. Any claims for a damaged order or missing items must be received within 2 business days of receipt of package.
To exchange an item:
- Email us at email@example.com to receive instructions for the exchange of goods.
- Ship us the damaged/incorrect item you want to exchange within 30 days of the original purchase date.
- We’ll send you your replacement item.
CANCELLATIONS (Web Orders)
If you would like to cancel your order, you can do so provided that the order has not yet been shipped. If the item you want to cancel has been shipped, the order cannot be canceled. However, you can return the item for a refund. See our Returns Policy above.